Customer Service
Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.
Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
- Do not ignore any warning signals your car may give you.
- Carry a written list of the symptoms that you can give your mechanic.
- Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
- It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?
Check for the following common vehicle maintenance issues on a regular basis:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, and vibrations.
- When did the problem first start?
How to manage your service experience:
- Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
- Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
- Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Make sure the shop has your contact information readily available, so you can be reached as soon as possible.
Discover More About Appointments and Repair Services At Buchanan's Service Center in Omaha
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Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Bucky’s is very fast at oil changes…under 30 minutes. I appreciate the fast service and the fact that they don’t try to upsell on everything. It’s a great neighborhood shop and I’ll keep coming back.
Omaha, NE
Thank you to Bryan and Alex and the other gentleman whose name i did not get. My sons car had died and one problem turned into another - the car went into some sort of theft mode where the horn was honking etc. anyhow- they came to my house not once but twice and got it all figured out and changed the battery. They were so patient and kind to boot. Thank you for the exceptional service and getting my son’s car back in business!!
Omaha, NE
Outstanding service! I was in and out in a few hours with diagnosis and new brakes installed! Friendly, knowledgeable and honest work.
Omaha, NE
James the night manager was amazing, along with his team. Helped me out with the kindness of their hearts! Great service!!! These gentlemen really embody the Buchanan spirit!!! Much love
Omaha, NE
